Shopping Information
Once your order is placed, you will immediately receive an order confirmation email containing your order number and a summary of the items purchased. If you do not see this email in your inbox, please check your spam/junk folder.
Order processing times can vary based on product availability and supplier lead times. We strive to process and dispatch orders as quickly as possible, typically within 3 to 5 business days. As soon as your order leaves the warehouse, you will receive a shipping confirmation email with a tracking number, allowing you to monitor your delivery status online.
We accept returns on unused items in their original, unopened packaging within 30 days of purchase. Please note that return shipping costs are the responsibility of the customer, and a restocking fee may apply depending on the item. Custom orders or installed parts cannot be returned. Please contact our support team to initiate a Return Merchandise Authorization (RMA) before sending any items back.
We offer both! EL-AIR provides genuine OEM parts as well as premium, high-efficiency aftermarket solutions (such as MANN-FILTER) that are precision-engineered to meet or exceed original equipment specifications. The brand and type are clearly stated on each product page.
Currently, our standard online checkout is optimized for shipping within the United States. If you require international freight for industrial equipment or bulk part orders, please contact our sales team directly for a custom shipping quote.
Payment information
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. For your convenience, we also offer express checkout options such as PayPal, Apple Pay, and Google Pay.
Yes, absolutely. Our website is fully encrypted with industry-standard SSL technology. All payments are processed through secure, PCI-compliant payment gateways, and we never store your credit card information on our servers.
Your payment method will be charged immediately upon placing the order to safely secure your items in our system. In the rare event that an item with limited availability becomes out of stock right after your order is placed, our support team will contact you promptly to offer a backorder lead time or process an immediate, full refund.
Sales tax is automatically calculated at checkout based on your shipping address and applicable state or local tax laws. If your purchase is tax-exempt, please contact our customer support team with your tax exemption certificate before placing your order.
Yes. Immediately after your purchase, you will receive an order confirmation email that serves as a detailed receipt. This document includes a breakdown of items, pricing, and taxes for your records.
Order & Returns
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact our support team immediately. Once an order has been processed or shipped, it cannot be modified, but you may initiate a return after receiving the item.
If your order arrives damaged or incomplete, please contact our support team within 48 hours of delivery. Keep all original packaging and take photos of any damage so we can process your replacement or claim as quickly as possible.
Contact us within 30 days of purchase to obtain a Return Merchandise Authorization (RMA) number. Items must be unused and in their original, unopened packaging. Please note that installed parts, removed filters, and custom orders are strictly non-returnable.
Customers are responsible for return shipping costs unless the return is a result of our error. Once your return is received and inspected at our facility, approved refunds are processed immediately to your original payment method (standard restocking fees may apply).
Yes! Creating a free customer account allows you to view your complete order history, track shipments, and easily reorder frequently used filters. If you need to place a large volume order, please contact our sales team directly for custom pricing.
Technical Support & Warranty
We stand behind the quality of our products, and most items carry a standard manufacturer’s warranty against defects in materials and workmanship. However, our liability is strictly limited to the replacement or refund of the purchased part itself. EL-AIR is not responsible or liable for any incidental, indirect, or consequential damages to your equipment, machinery, or business operations resulting from the use, installation, or failure of our products. We strongly advise that all parts be installed by a certified technician.
We highly recommend cross-referencing the part number with your equipment's manual before purchasing. If you are unsure about compatibility, please reach out to our support team with your equipment model and serial number, and we will gladly help you find the correct item.
While we provide high-quality replacement parts, we do not offer direct installation assistance. We strongly advise that all industrial equipment parts be installed by a certified professional to ensure safety and prevent voiding any warranties.
If you believe a product is defective out of the box, please contact our support team immediately. We will guide you through the warranty claim process and, upon verification, arrange for a replacement or refund as quickly as possible.
Absolutely. Many of our product specifications are listed directly on the product pages. If you require official Safety Data Sheets or more detailed technical documentation for compliance, please contact us and we will provide them.
