Return, Refund & Cancellation Policy

Effective Date: June 14, 2026

1. Returns Overview

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the exact same condition that you received it: uninstalled, unused, unaltered, with all original tags, and in its original, unopened packaging. You will also need to provide the receipt or proof of purchase.

To initiate a return, you must contact us first at info@el-air.com. If your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and the specific return shipping address. Items sent back to us without first requesting an RMA will strictly not be accepted or refunded.

2. Damages, Defects, and Shipment Issues

Please inspect your order immediately upon reception. If you notice any transit damage to the packaging, please report it to the delivery carrier right away. If the item itself is defective, damaged out of the box, or if you received the incorrect item, you must contact us at info@el-air.com or call us directly at 1-954-530-7636 within 48 hours of delivery with descriptions and photographic proof. We will evaluate the issue immediately to arrange a replacement or credit at no additional cost to you.

3. Exceptions and Non-Returnable Items

Certain types of items are strictly non-cancellable, non-returnable, and considered a final sale:

• Compressor Oils & Lubricants: To prevent contamination and ensure safety compliance, all sales of oils, coolants, and lubricants are final.
• Installed/Used Parts: Any filter or component that has been mounted, installed, or removed from its original protective shrink-wrap cannot be returned.
• Special Orders & Custom Equipment: Custom-ordered machinery, specific OEM electronic parts, or items explicitly marked as non-stock/special order.

4. Restocking & Return Shipping Fees

• Customer Discretion Returns: If you are returning an item due to an ordering error, wrong part selection, or change of mind, you are responsible for all return freight and shipping costs. These returns are subject to a restocking fee of up to 25% to cover warehouse handling and processing, depending on the manufacturer's guidelines. Original shipping fees are non-refundable.
• EL-AIR Error Returns: If the return is a direct result of our mistake (e.g., we supplied a part that deviates from your order confirmation), EL-AIR will cover the return freight costs and issue a full credit or replacement.

5. Cancellations & Refunds Processing

Order Cancellations: Orders can only be cancelled before they enter the fulfillment and shipping process. Once an order has been picked, packed, or shipped from our facilities or partner warehouses, it cannot be cancelled and must be handled under our standard Return Policy. If you refuse delivery of a shipped order, it will be processed as a standard return.

Refunds Processing: We will notify you once we have received and thoroughly inspected your returned item. If approved, your refund will be automatically processed back to your original payment method within 10 business days. If more than 15 business days have passed since your return was approved, please contact us at info@el-air.com.