Privacy Policy

Effective Date: June 14, 2026

At EL-AIR (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and share information when you visit or make a purchase from www.el-air.com (the "Site").

Quick Summary

We collect only the information necessary to operate our store, process payments, and fulfill your orders.
We do not sell your personal information to third parties.
Your data is protected using industry-standard encryption and security practices.
You may request access to, correction of, or deletion of your personal data at any time.

Information We Collect

When you visit or interact with our Site, we may collect the following types of information:

1. Information You Provide Directly:

Account & Order Information: Full name, email address, phone number, billing address, shipping address, and purchase history.
Customer Support Communications: Any messages, inquiries, or feedback you send to us via email, contact forms, or phone calls.

2. Automatically Collected Information:

Device & Usage Data: IP address, browser type, device information, system logs, pages visited, time spent on the Site, and interaction data.
Cookies and Tracking Technologies: Like most e-commerce websites operating on the Shopify platform, we use cookies, web beacons, and similar tracking technologies to keep track of your shopping cart, remember your preferences, and analyze website traffic.

How We Use Your Information

We use your information strictly for legitimate business operations, including to:

Process your payments, manage shipments, and fulfill orders.
Provide customer support, track orders, and send transactional updates.
Monitor, protect, and improve website performance and user experience.
Prevent fraudulent transactions, unauthorized access, and enhance security.
Comply with applicable legal, regulatory, and tax obligations in the United States.

Sharing Your Information

We share personal information only when necessary with trusted third-party service providers who assist us in running our business, including:

E-Commerce & Infrastructure Providers: Shopify (our website platform).
Payment Processors: Secure, PCI-compliant payment gateways to handle transactions safely.
Shipping & Fulfillment Partners: Commercial freight and parcel shipping carriers (e.g., FedEx, UPS) to deliver your parts.
Analytics Services: Tools like Google Analytics to help us understand how customers use the Site.

EL-AIR does not sell, rent, lease, or trade your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational security measures—including SSL encryption—to protect your personal information. While no method of transmission over the internet or electronic storage can guarantee 100% security, we follow industry best practices to safeguard your data against unauthorized access, disclosure, or alteration.

Age Restrictions

Our website is intended for professional and commercial individuals 18 years of age or older. We do not knowingly collect personal information from minors.

Data Retention

We retain your personal information only for as long as necessary to fulfill the business and legal purposes outlined in this policy, maintain accurate corporate and tax records, resolve disputes, and enforce our agreements.

Your Rights (U.S. State Privacy Rights)

Depending on your state of residence in the United States (such as California, Virginia, Texas, Colorado, and others), you may have specific rights regarding your personal information under applicable state laws. These rights may include:

The right to know what personal information we collect and request access to it.
The right to request the correction of inaccurate personal data.
The right to request the deletion of your personal information (subject to legal and financial transaction record retention exemptions).
The right to opt out of targeted advertising or automated profiling.

To exercise any of these rights, please contact us using the details provided below.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us at: info@el-air.com